ConceptPlumbing & heating
Thermia
A call-out company that receives a lot of requests and doesn't want to lose a single one.
Concept projects created by AMYN to show a direction. The brands are fictional; no real client is represented.
Case study
Where it started, and where it’s going.
Context
A plumbing and heating company with four technicians, taking requests by phone, email and web form.
Problem
Requests arrive incomplete and through too many channels. Nobody knows which ones are waiting for a quote or a follow-up.
Direction
A direct website that separates emergencies from planned work right from the homepage. Every request lands on a tracking board, with missing information flagged and the next action shown.
- Emergency or project from the start
- Qualifying form
- Request board
- Quote follow-ups
Project screens
